Public Information Act
Public Information Act
The Office of the Attorney General (OAG) has set forth tips to help you make a successful Public Information Act request. (https://www.texasattorneygeneral.gov/og/how-to-request-public-information) In part, the tips are as follows:
Governmental bodies are not required to answer questions, perform legal research, or comply with a continuing request to supply information on a periodic basis as such information is prepared in the future.
What Requestors Can Expect After a Request is Made
Lauren Downey, Public Information Coordinator
Office of the Attorney General
P.O. Box 12548
Austin, Texas 78711-2548
FAX (512) 494-8017
If the governmental body does not timely request an attorney general decision, notify you that it is seeking an attorney general decision, and submit to the attorney general the information you requested, the information is generally presumed to be open to the public.
When an Attorney General Decision is Issued
The OAG generally issues its decisions within 45 days of receipt of the request for a decision. At that time, The OAG will send you a copy of the ruling. The OAG will also send the governmental body a copy of the decision, as well as the information that you requested. If the decision requires that some or all of the information be released to you, the governmental body will send you the information. If you have questions about a decision you have received, you may call the Open Government Hotline toll free at (877) 673-6839 (877-OPENTEX).
If the decision requires the governmental body to release certain information to you, the governmental body must do one of three things:
If the governmental body fails to do one of these three things, you should submit a written complaint to the Open Records Division. You may also file a complaint with your local district or county attorney or follow the litigation option identified in subchapter H of chapter 552 regarding civil enforcement actions.
If you have received a ruling that allows the governmental body to withhold all or some of the information you have requested, and you disagree with the ruling, you can appeal that decision by litigation. See subchapter H, chapter 552 of the Texas Government Code.
If you have questions about charges for the information you have requested, contact the Open Government Cost Hotline for the Office of the Attorney General at (512) 475-2497.
Public Information Request
If you would like to view or obtain copies of records under the Texas Public Information Act, please send a written request.
The request should include your name, address, and as much description as you can provide regarding the records you are requesting. Requests for information may be mailed to the Texas Commission on Law Enforcement - Public Information Coordinator, 6330 East Hwy. 290, Ste. 200, Austin, Texas 78723; dropped off in person at 6330 East Hwy. 290, Ste. 200; or submitted via email to firstname.lastname@example.org.
Please note that as of September 1, 2019, requests for information sent via fax will no longer be accepted.
TCOLE will not accept email requests which contain a secure site to open the request.
TCOLE is under no legal obligation to respond if the requirements of the Public Information Act are not followed. For questions about the Public Information Act, please contact the Texas Attorney General.
TCOLE charges for certifying copies. Our charges are based on the schedule recommended by the Office of the Attorney General. A certified copy will cost $0.10 per page and a cost statement will be provided to you after the request is received and the cost is calculated. Per TCOLE's rules handbook, a business record affidavit will require a $35.00 service fee. See rules handbook for fee schedule
Request for information by a media outlet that is not for open records information may contact the Government Relations Office at 512-936-7715.
Law Enforcement Investigative Requests and Subpoena Requests
Requests from law enforcement agencies conducting investigations on licensees or requesting information via subpoena should contact the Enforcement Division at (512) 936-7700