Main Information
6330 East Highway 290, STE 200, Austin, Texas 78723
We are located on the west-bound access road of East Highway 290, two blocks east of IH-35. Enter the building and take the elevator to the 2nd floor.
Main Number: 512-936-7700
Contact Information by Topic
Licensing & Credentialing
General licensing and credentialing questions:
credentialing.help@tcole.texas.gov
512-936-7700, option 4, then 1
Roster amendments:
Licensing exam accommodations:
Please visit our Licensing Exam Accommodation Requests page for more information.
Records Division
Help with OTRR, Background Confirmation (BCF),
and TCOLE Secure Share (TSS):
512-936-7700, option 3, then 2
Public information requests and Open Records:
Please visit our Public Information Act page for more information.
Field Service Agents (FSAs)
Please visit our FSA Contact pages to find your region.
IT Help Desk Support
Help with online services, TCLEDDS,
MyTCOLE, and online training:
512-936-7700, option 3, then 1
Digital accessibility requests:
eiraccessibility@tcole.texas.gov
Legal & Enforcement
General questions:
512-936-7700, option 4, then 2
Misdemeanor waiver requests:
misdemeanor.waiver@tcole.texas.gov
Complaint requests:
Please visit our Complaint Procedures page for more information.