Official Policies & Forms
- Background Confirmation Form (BCF)
- Appointment Process Flow Chart
- BCF & TSS Informational Packet
Training & Guidance
How to Request Access to OTRR - Assignment Status Manager
How-to Videos
How to Start a Background Investigation
How to Review Files for a Background Investigation
How to Stop a Records Request and How to Cancel a Background Investigation
Training Guides
Uploading Files Reference Guide
Starting a Background Investigation Reference Guide
Reviewing Files for your Background Investigation Reference Guide
Video Transcripts
Starting a Background Transcript
Support & Help
If you experience issues login issues with Assignment Status Manager, email support@tcole.texas.gov
For questions about uploads or permissions, email records@tcole.texas.gov
For questions about workspace issues, contact: secureshare@tcole.texas.gov
Call 512-936-7700, option 3, then 2